This feature lets you create or update Support Tickets in MOBLE from another source like Google Sheets, Airtable, or your helpdesk system. It helps teams consolidate support activity in one place so your CRM, chatbot, and support dashboards stay up to date automatically.

• Sync customer tickets or issues from a shared Google Sheet or Airtable tracker into MOBLE’s support board.
• Link third-party tools like Freshdesk or Zendesk to MOBLE through the same n8n workflow template.
• Import historical support data via CSV for visibility and reporting.

• Each row in your Sheet or Airtable represents one support ticket.
• The n8n Workflow Template watches for new or updated rows and sends them to MOBLE.
• MOBLE creates or updates the ticket automatically using the /api/site/tickets endpoint.
• You can access API, n8n Template, and CSV Upload options next to “Tickets” in the Add Knowledge section of MOBLE.

1. Download the n8n Template

• Go to MOBLE → Add Knowledge → Tickets and click the n8n Template button.
• Import it into your n8n workspace (free or cloud version).

2. Connect Your Sheet or Airtable

• Replace the example source node in n8n with your own Google Sheet or Airtable Base.
• Make sure columns match MOBLE’s fields like ticket_title, description, status, and assigned_to.
• Optional: Add a trigger to push new tickets or updates into MOBLE automatically.

3. Add MOBLE API Credentials

• In n8n → Credentials → add HTTP Header Auth.
• Name: Authorization
• Value: Bearer ak_XXXXXXXX (get your key from MOBLE → Settings → API).

4. Run and Verify

• Run the workflow once to test your first ticket sync.
• Check MOBLE → Tickets to confirm your record appears.
• Activate the workflow for live syncing of future ticket updates.

5. Optional: CSV Upload

• Use the CSV Upload button in Add Knowledge → Tickets to import support logs or existing ticket records.
• Ideal for adding historic support cases or migrating from another system.
• Note: CSV uploads are manual one-time imports and do not sync automatically.

• ticket_title — Subject or summary of the support issue.
• description — Detailed message from the user or support team.
• status — open, pending, or closed.
• priority — low, normal, high, or urgent.
• assigned_to — Staff name or email handling the ticket.
• email — Customer email linked to the ticket.
• ai_tags — Tags for AI routing and chatbot training.
• importance — Numeric ranking used in task boards or AI summaries.

• The n8n Template already includes all the API calls you need — just connect your Sheet and add your API key.
• If you open the API documentation, you’ll find the /api/site/tickets endpoint — the same one used by your workflow.
• Developers can customise the same workflow to sync from helpdesk platforms or CRMs.

• No ticket created: Ensure ticket_title and description are included in your Sheet.
• 401 error: API key invalid — re-add in n8n Credentials.
• Duplicate ticket: MOBLE updates existing tickets automatically if ticket_title and email match.
• CSV didn’t sync: CSV imports are manual uploads only.

SECURITY: Keep your API keys secure in n8n, rotate quarterly, and restrict workspace access to trusted staff.