Use a Google Sheet or Airtable Base as a live content editor to add/edit FAQs in MOBLE. When rows are added or updated, n8n automatically syncs them to MOBLE FAQs, updating your site and AI Knowledge Base. All results are recorded to a Google Sheets Sync Log (even when Airtable or another app is the source).

1. Create Your Source Sheet (Google Sheets or Airtable)

• Create two Google Sheets using these names:
  • MOBLE-FAQs-Source-Sheet — your main content sheet (tab: FAQs)
  • MOBLE-FAQs-Sync-Log — your automatic results log (tab: Sync Log)
    
• Download and open the templates above to scaffold the correct headers.
• Default names the workflow expects:
  • Document: MOBLE-FAQs-Source-Sheet   
    Sheet (Tab): FAQs
  • Document (Logs): MOBLE-FAQs-Sync-Log   
    Sheet (Tab): Sync Log
• If you rename your sheets, that’s fine — just make sure to update the names in n8n under each Google Sheets or Airtable node to match exactly.
• Note: If the URL (slug) column is blank, the workflow auto-generates it from Question.

2. Import the n8n Workflow

• Open n8n → Create Workflow → Import from File → select your FAQ workflow (.json).
• Use the template for your source:
  • MOBLE-FAQs_Google-Sheets→MOBLE.json
  • MOBLE-FAQs_Airtable→MOBLE.json
• The workflow opens in the editor; leave it Inactive until setup is complete.

3. Add Trigger Node Credentials (in n8n)

Google Sheets Trigger Node

• Click the Trigger Node titled When Row Added or Updated.
• Under Credential to connect with, click + Create New Credential, choose Google Sheets OAuth2, complete sign-in, then Save.
• Configure:
  • Document: MOBLE-FAQs-Source-Sheet
  • Sheet: FAQs
  • If you changed the names in Step 1, use your new names here.

Airtable Trigger Node

• Click the Trigger Node titled When Record Created or Updated.
• Under Credential to connect with, click + Create New Credential, choose Airtable OAuth2 (or Personal Access Token), authorize, then Save.
• Configure:
  • Base: MOBLE-FAQs-Source-Sheet
  • Table: FAQs
  • If you changed the names in Step 1, use your new names here.

Swap to Other App Trigger Node

• Open the Sticky Note titled App Swap Prompt inside the workflow.
• Copy its text into n8n’s Text-to-Workflow Assistant, edit for your chosen app and fields, then apply.
• The Assistant replaces the source trigger while keeping the MOBLE API and Google Sheets Sync Log nodes intact.
• Important: Enable only one source trigger (Google Sheets or Airtable or your swapped app) to avoid duplicate runs.

4. Add Google Sheet Sync Log Credentials (in n8n)

• Click the node titled Log to Consolidated Sheet.
• Attach your Google Sheets OAuth2 credential.
• Configure:
  • Document: MOBLE-FAQs-Sync-Log
  • Sheet: Sync Log
• This node records every API response (create, update, error) into your log sheet.
• Sync Log Columns (8): timestamp, page_url, page_name, action, status, details, error_message, http_status

5. Get Your MOBLE API Key (in MOBLE)

• Go to MOBLE → Global Settings → Integrations → MOBLE API Key.
• Copy your MOBLE API Key (starts with ak_).
• Keep this key safe — you’ll add it to n8n next.

6. Add MOBLE API Credentials (in n8n)

• Add the same Header credential to both nodes:
  • MOBLE API: Create FAQ
  • MOBLE API: Update FAQ
• For each node:
  • Click the node → Credential to connect with → + Create New Credential → select Header Auth.
  • Paste MOBLE API Key, set:
    • Name: Authorization
    • Value: Bearer ak_XXXXXXXXXXXXXXXX
  • Save and reselect the credential in both nodes.

7. Test, Then Activate

• Click Execute Workflow (manual run).
• Add a simple row in your chosen Source Sheet:

Question: What are your support hours?
Answer: We’re available 9am–5pm, Monday to Friday.

• Check MOBLE → FAQs for your new FAQ.
• Check MOBLE-FAQs-Sync-Log → Sync Log for action: create, status: success.
• Once verified, toggle the workflow to Active for live syncing.

• Question — The FAQ question (maps to faq_question or title).
• Answer — The answer (HTML or text) (faq_answer / content).
• URL — Unique slug (e.g., shipping-times) (faq_url). Leave blank to auto-generate from Question.
• Category — Group/section for the FAQ (category).
• Summary — Short description (summary).
• AI Summary — Short summary used in Chatbot carousel (ai_summary).
• AI Instruction — Guidance for the Chatbot on how/when to use this FAQ (ai_instruction, if enabled).
• AI Tags — Comma-separated tags for AI segmentation (e.g., faq, shipping) (ai_tags).
• KB Status — Include in AI Webmind (TRUE/FALSE) (kb_status).
• Tags — Comma-separated tags for widgets/filters (tags).
• Priority — Priority; influences Chatbot search (priority).
• Importance — Business impact/significance (importance).
• Display Date — Optional date shown with the FAQ (display_date).
• Author — Content owner/author (author).
• Sort Order — Ordering key (sort_order).

• timestamp — When the sync ran.
• page_url — Slug created/updated (the FAQ URL).
• page_name — The Question processed for this run.
• action — create, update, or validation.
• status — success or error.
• details — Short result note (e.g., new FAQ ID).
• error_message — Why it failed (if any).
• http_status — API code (e.g., 201, 200, 409) or 0 for validation errors.

• Nothing syncing: Ensure the workflow is Active and only one source trigger is enabled.
• 401/403: MOBLE API key missing/invalid. Header must be Authorization: Bearer ak_XXXXXXXX on both API nodes.
• 409: FAQ already exists. The workflow auto-switches to update.
• No Sync Log: Confirm the Google Sheets credential and names: MOBLE-FAQs-Sync-Log / Sync Log.
• Validation errors: Ensure Question is filled; URL may be left blank to auto-generate.

SECURITY: Restrict n8n access to trusted staff. Rotate API keys quarterly.