This feature allows you to automatically create or update Enquiries in MOBLE from another source such as Google Sheets, Airtable, or your CRM. It helps teams centralise incoming leads and enquiries so everything appears in MOBLE’s CRM and chatbot system without manual entry.

• Keep your sales enquiries up to date by syncing them directly from a Google Sheet or Airtable form responses.
• Connect enquiry data from webforms or CRMs such as HubSpot or Zoho using the same n8n workflow template.
• Import historic enquiries using the CSV upload for reporting or analysis.

• Each row in your Sheet or Airtable represents one enquiry.
• The n8n Workflow Template monitors for changes and sends that data to MOBLE.
• MOBLE creates or updates the enquiry record based on contact email or unique ID.
• The Add Knowledge → Enquiries section includes buttons for the API, n8n Template, and CSV Upload.

1. Download the n8n Template

• Go to MOBLE → Add Knowledge → Enquiries and click n8n Template.
• Import the template into your n8n workspace (free or cloud version).

2. Connect Your Data Source

• Replace the example Google Sheets node with your company’s Sheet or Airtable Base.
• Make sure your columns match MOBLE’s enquiry fields like first_name, last_name, email, message, and source.
• Optional: Add a trigger to automatically push new rows into MOBLE when form submissions arrive.

3. Add MOBLE API Credentials

• In n8n → Credentials → add HTTP Header Auth.
• Name: Authorization
• Value: Bearer ak_XXXXXXXX (get your key in MOBLE → Settings → API).

4. Run and Verify

• Run the workflow once to send your first test enquiry.
• Check MOBLE → Enquiries to confirm your record appears.
• Enable the workflow for continuous syncing of new enquiries.

5. Optional: CSV Upload

• Use the CSV Upload tool in Add Knowledge → Enquiries for bulk imports or data corrections.
• CSV is perfect for one-off imports, such as events, leads, or offline enquiry data.
• Note: CSV uploads are manual and do not sync automatically.

• first_name — The enquirer’s first name.
• last_name — The enquirer’s surname.
• email — Used to identify and update duplicate enquiries.
• mobile — Phone number for SMS or WhatsApp replies.
• message — Main enquiry text or notes.
• source — The channel or form the enquiry came from (optional).
• ai_tags — Helps MOBLE’s AI classify the enquiry type for routing.
• priority / importance — Used for ranking and follow-up automation.

• The n8n Template handles everything — just connect your Sheet or Airtable and paste your MOBLE API key.
• If you open the API documentation, you’ll see the same endpoint (/api/site/enquiries) that the workflow uses automatically.
• Developers can adapt the same template to sync enquiry data from web forms, CRMs, or marketing tools.

• No enquiry created: Ensure email and message fields are included in your Sheet or Airtable.
• 401 error: Invalid or missing API key — re-add in n8n Credentials.
• Duplicate enquiry: MOBLE automatically updates records if the same email exists.
• CSV didn’t sync: CSV uploads are manual updates only.

SECURITY: Keep API keys private in n8n, rotate them quarterly, and restrict workspace access to trusted users only.