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Add a Support Ticket Chatbot to your AI Team
AI can reduce up to 30% of IT service desk tickets by automating routine enquiries and enabling self-service options.
Chatbots can be personalised with a real photos of your team. Upload Agent Icons or generate your own with AI.
Meet AI Danny: Your Support Ticket AI Chatbot
I provide immediate access to helpful resources such as web pages, help documents, and your searchable HELP Knowledge Base, included with MOBLE Web Builder and CMS. I can offer step-by-step guidance during conversations, perfect for software platforms, after-hours trades support, or complex products like solar systems. This 24/7 self-service capability is essential for modern businesses.
With real-time voice-to-voice interaction coming soon, AI Helpdesk Chatbots, will further reduce reliance on traditional phone support.
I log each support ticket in the CRM with a detailed Spy Score (Status, Priority, and Importance). STATUS clearly indicates whether the ticket needs review, escalation, or is resolved. PRIORITY defines urgency, while IMPORTANCE measures the overall impact on business operations. I'll alert you instantly via email or SMS, especially if escalation to human management is required.
I also manage bug logs effectively, updating statuses such as 'in progress' or 'scheduled' to provide clarity on bug resolution timelines.
MOBLE CRM is accessible via mobile devices, and our Support Ticket system integrates seamlessly with external CRMs or ticketing systems via APIs, or via automation platforms like Make.
SUPPORT TICKET AI CHATBOT BUILDER IN 5 EASY STEPS
STARTER
QUESTIONS
KNOWLEDGE
BASE
PROBLEM
RESOLUTION
TICKET
MANAGEMENT
ANALYTICS &
INSIGHTS
STEP 1
STARTER QUESTIONS
AI Danny initiates each customer interaction using Starter Questions to capture the customers enquiry within the conversation and logs the enquiry and complete chat transcript to the Support Ticket CRM.
- Create Starter Questions
- Mobile
- Company
- Issue Category
- Multi-Select Tags
- Drop Downs
- Custom Fields
- Logs Fields to CRM
- Logs Chat Transcript to CRM
STEP 2
CREATE KNOWLEDGE BASE
AI Danny enhances customer conversations by instantly providing helpful resources, including links to web pages, detailed help documents, knowledge base articles, instructional videos, and downloadable files. This comprehensive support approach empowers customers to find answers rapidly and efficiently.
- Upload Knowledge Base
- Website Pages
- PDF Files
- Product CSV
- Images
- FAQs
- Turn your Knowledge Base into a searchable Help Website
- Website Themes
- Domain Name or Subdomain
- Built in AI Search
STEP 3
PROBLEM RESOLUTION
Danny seamlessly handles routine queries and provides immediate, step-by-step instructions to solve customer issues in real-time. This reduces response times dramatically and allows your support team to focus on more complex, high-value interactions.
- Resolves customer queries in conversation
- Provides links to web pages and documents
- Shares Web pages in a Carousel
- Embeddable In-Page
- Embeddable as Pop-up
STEP 4
TICKET MANAGEMENT
Danny meticulously logs every customer interaction as a support ticket directly into MOBLE CRM, capturing detailed conversation logs and essential customer information. Each ticket generates instant notifications via email or SMS to your support team, ensuring timely responses. Furthermore, Danny integrates effortlessly with external CRM and ticketing systems through API and automation tools like Make.
- Logs Ticket to MOBLE CRM
- Assign Status, Priority and Important
- Notify Humans with Email and SMS
- Integrate with other CRMs via Make
- Connects with n8n for further AI Automations
STEP 5
ANALYTICS AND INSIGHTS
Gain access to detailed analytics of all chatbot interactions. Export conversations easily for comprehensive analysis, allowing your team to continuously improve support effectiveness and customer satisfaction.
- View All Conversations
- Export Conversations
- Integrate Conversations
WHY CHOOSE AI DANNY?
Why Support Ticket Chatbots?
AI Danny isn’t just a chatbot—he is your dedicated AI-powered customer service partner. With exceptional efficiency, Danny transforms your customer service operations, enhances customer satisfaction, and significantly reduces operational costs.
Empower your support team and deliver exceptional customer experiences with AI Danny, your intelligent support ticket chatbot.
Proven Chatbot Results
- 30% reduction in customer service costs through automated handling of routine tasks.
- 75-90% of customer queries managed effectively without human intervention.
- 55% of users prefer chatbots for immediate responses rather than waiting for live agents.
- 72% of customers find chatbot interactions helpful and informative.
HOW WOULD YOU LIKE TO BEGIN?
"Build your own AI Chatbot or Website from just $9 per month, or talk with us for a Custom Built AI Agent, Website or Online Store."
Paul Davenport, CEO.
SIMPLE PRICING THAT WORKS FOR EVERYONE
EXPLORE THE AI SWARM INCLUDED WITH MOBLE AI CHATBOT BUILDER
Replace out-dated Website Search with and AI Conversational Search Chatbot.
Replace all Website Forms with AI Forms that capture customer data and log enquiries to your CRM.
Generate Leads with Sales Chatbots that unlock Promo Pages or Files like ebooks.
Customer Service with Chatbots that handle initial queries then log Support Tickets to your CRM.
Search and Suggest Products and unlock Promo Codes for your Online Shop.
Set expectations, and generate leads with instant indicative B2B quotes.
Organise Tasks with Chatbots that log new tasks, ideas and feature requests into Sprints.
Welcome new clients by instantly taking the project brief, then book a kick-off call with the human team.
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