When you’re testing your Chatbot in beta and reviewing real customer feedback, your fastest win is to continually revise and iterate your Knowledge Base. FAQs let you add new answers instantly—while your team rewrites longer sections of content.

WHY FAQ FIRST DURING BETA

In beta, your content changes fast: new questions appear, edge cases pop up, and customers phrase things in unexpected ways.

If FAQ is Priority #1, your Chatbot will search your newest fixes first—before it pulls older wording from PAGE, FILE, BLOG, PRODUCT, or other Knowledge Bases. That means faster improvements, fewer repeated mistakes, and quicker learning from real customer feedback.

WHEN TO USE

Use this approach when:

• You’re actively testing a new Chatbot (beta / soft launch).
• You’re collecting feedback from customers or internal staff.
• Your Knowledge Base is being rewritten, expanded, or reorganised.
• You need to “fix answers fast” without touching long-form content yet.

TOP TIP

Treat FAQ as your priority-one Knowledge Base throughout beta. FAQs are your rapid response layer—then later your team can rewrite the deeper content (pages/files) properly once the patterns are clear.

HOW TO USE

1. Open AI Agent Settings
   Go to your Chatbot (AI Agent) settings and find the Knowledge Bases selection.
2. Set your Knowledge Base Priority Sequence
   Add your Knowledge Bases in order—starting with: FAQ → PAGE → PRODUCT → FILE → BLOG → VOICE (adjust for your use case)
3. Keep FAQ at the top during beta
   This ensures new FAQ entries override older or conflicting content elsewhere.
4. Add new FAQ entries as feedback arrives
   Whenever you spot a missed question or a poor answer, add an FAQ immediately with:
    - The question in customer language
    - A clear, short answer
    - Any important constraints (pricing rules, service areas, exclusions, timeframes)
5. Save and retest
   Re-run the same customer query and confirm the Chatbot now references the FAQ answer.