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CHATBOT LANGUAGE TONE
Pick the personality (Tone) and writing method (Style) your Chatbot should adopt. Choose from multiple preset options to tailor conversations.
WHAT IT DOES
The Tone setting defines the personality or overall feeling of your Chatbot’s language—like “Positive,” “Formal,” “Friendly,” or “Quirky.” Meanwhile, Style dictates the writing approach—like “Academic,” “Conversational,” or “Persuasive.”
When you pick a Tone (e.g., “Caring”) and a Style (e.g., “Academic”), these choices are appended as instructions in your Chatbot’s final prompt, guiding it to produce text that matches your brand’s voice or use case.
EXAMPLES
1. Tone: “Cheerful,” Style: “Conversational”
- The Chatbot might say: “Hey there! Great to see you. How can I help you today?”
2. Tone: “Serious,” Style: “Technical”
- The Chatbot might say: “Welcome. Please specify the technical issue you’re experiencing so we can proceed with a detailed analysis.”
3. Tone: “Playful,” Style: “Creative”
- The Chatbot might say: “Hello, adventurer! Ready to embark on a new quest? Tell me your dream product, and I’ll conjure some magic.”
BEST PRACTICES
1. Align with Brand Identity
- If your brand is lighthearted, choose “Friendly” or “Cheerful.” If it’s corporate, “Professional” or “Formal” might fit better.
2. Consider Your Audience
- A “Fun” tone may resonate with casual shoppers but might not suit a legal or medical website.
3. Combine Wisely
- Tone and Style can complement each other or clash. For example, “Upbeat” (Tone) with “Informative” (Style) might work well, while “Sarcastic” plus “Academic” may feel disjointed.
4. Test Different Pairings
- Experiment to find a combination that keeps users engaged and clarifies their queries effectively.
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