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Includes: AI Chatbots, Voicebots and AI Automations
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ADD A CHATBOT GREETING
Set a default welcome message for your Chatbot’s first speech bubble, unless an AI Form replaces it.
WHAT IT DOES
1. Greeting is the Welcome Message
- The Greeting is the Chatbot’s initial message whenever a user opens or resets the chat.
2. Greeting establishes the Chatbot’s persona
- It can establish the Chatbot’s persona (e.g., “Cari”) and encourage immediate user engagement.
3. AI Form's override the Greeting
- If you have an AI Form set to trigger first, that form's first question overrides the Greeting.
EXAMPLES
- Basic: “Hi, I’m Cari! How can I help you today?”
- Branded: “Hello! I’m Cari, ready to shop? Let me know what you’re looking for.”
BEST PRACTICES
1. Keep It Brief
- One or two lines is enough—avoid overwhelming the user before they even ask a question.
2. Show Personality
- Include your Chatbot’s name or brand identity, e.g., “Hi, I’m Cari, your personal shopper!”
3. Immediate Clarity
- Let users know what you can do—e.g., “I can answer questions, suggest products, or look up your order details.”
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