Customer Feedback is a simple option in your AI Settings that lets you capture what real visitors think about your Chatbot responses—especially useful during your initial beta launch.

WHEN TO USE FAQS

Enable Customer Feedback when:

• You’ve just launched a new Chatbot (beta / soft launch).
• You want to spot missing answers and content gaps fast.
• You’re improving tone, clarity, or conversion performance.
• You’re testing multiple agents and want one place to review results.
• You can disable Customer Feedback once your Chatbot is fully tested and you’re confident in the Knowledge Base coverage.

HOW TO ACCESS FAQS

1. Open the AI Agents area
   Go to your AI Agents / Chatbot area in MOBLE.

2. Click AI Analytics in the top bar
   This opens a complete log of:

• Chat conversations
• Customer feedback
• Activity across all your agents

TOP TIP

When testing your Chatbot and reviewing feedback, continually revise and iterate your Knowledge Base content.

The fastest way to patch missing info during beta is to add or update FAQs, then later rewrite longer Knowledge Base sections once patterns are clear.

BEST PRACTICES

1. Review feedback during beta (daily or weekly)
   • Don’t wait for “perfect”—use feedback as your iteration engine.
2. Look for repeated confusion
   • If multiple users ask the same thing, that’s a Knowledge Base gap.
3. Fix fast with FAQs
   • Add an FAQ immediately using the customer’s wording, then test again.
4. Turn feedback off after launch maturity
   • Once the Chatbot is stable, disable feedback to keep the experience clean and focused.