Build a custom form from scratch for complex, highly specific Chatbot workflows.

WHAT IT DOES

Creating a New Form lets you design a form entirely from scratch, tailoring each question and field type to your exact requirements. This method offers total freedom but requires more setup time.

WHAT IT IS

FULL CUSTOMISATION:

  • Control every label, placeholder, field type, and mandatory requirement.

ADVANCED DATA MAPPING:

  • Map each field to specific CRM, Support, or Project data points if you need specialized record-keeping.

INTEGRATION-READY:

  • Configure notifications and third-party integrations (SMS, Voicebot, Zapier, Make) directly from the Form Settings.
HOW TO USE

GO TO AI AGENT

  • Click AI Agents in the Main Menu, then choose an agent or add a new one.

CREATE A NEW FORM

  • In the AI Form section, click New Form to open the Form Builder.

ADD FIELDS

  • Choose from Text, Dropdown, Multi-Choice, Email, etc.
  • Set mandatory fields (e.g., Email) and add placeholders for clarity.

CONFIGURE FORM SETTINGS

  • Name: Give your form a distinct name (e.g., “Advanced Quote Form”).
  • Form Types: Select how you want data to log (Enquiry, CRM, Chatbot, etc.).
  • Notifications & Integrations: Optionally set up SMS, Voicebot calls, or external app connections.

SAVE & ASSIGN

  • Return to your AI Agent settings to confirm the form is selected.
  • Test your Chatbot to ensure it asks each question in order.
BEST PRACTICES

PLAN YOUR FIELDS:

  • Jot down all necessary questions before building to avoid multiple edits.

USE CONVERSATIONAL LABELS:

  • Keep the Chatbot’s tone consistent with your brand personality.

MAP TO DATA:

  • If you have custom CRM fields or advanced project workflows, ensure correct mapping to capture critical info.

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