PICK YOUR AI THEME TO GET STARTED
WHEN TO ADD A NEXT STEP MESSAGE TO YOUR AI FORM
Display a custom message after your Chatbot’s form questions are complete to guide users further.
The Next Step Message is an optional 'post-form' question that appears immediately after the AI has given it's answer, in order to check if there answer was sufficient, prompt the user to continue the conversation, or lead the user to another area, or promotion.
CONVERSATION CONTINUATION:
Instead of ending abruptly, you can offer a “Thanks!” or “Need anything else?” prompt.
PERSONALISATION:
Reference the user’s previous answers or provide next steps (e.g., “Was my answer sufficient?", "Have you any more questions?”).
FLEXIBLE USAGE:
If your AI Form Questions, or Chatbot Prompt already includes a follow-up, you can leave this field blank.
OPEN YOUR CHOSEN AI FORM
- Either select an existing form or build a new one in the Form Builder.
NAVIGATE TO FORM SETTINGS
- Look for the Next Step Message field.
ENTER YOUR MESSAGE
- Keep it short (e.g., “Thanks for your info! Our team will reach out within 24 hours.”).
- Alternatively, prompt them to continue: “Would you like more details on our pricing?”
SAVE YOUR CHANGES
- Preview your Chatbot to confirm the message appears once all questions are answered.
START SIMPLE:
- Focus on just a few essential questions initially.
TEST THOROUGHLY:
- Confirm data logs in the correct areas (e.g., CRM or Tickets) before going live.
AUTOMATE FOLLOW-UPS:
- Use notifications, scheduled SMS, or Voicebot calls to engage leads or customers post-submission.
USE TEMPLATES:
- Leverage MOBLE’s out-of-the-box forms for quick set-up, then refine to fit your business.
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