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CREATE YOUR OPERATIONS PROMPT
Set special rules for the Chatbot—like how to handle missing data or which URLs are off-limits—to fine-tune its operational behaviour.
WHAT IT DOES
An Operations Prompt outlines specific operational constraints or stylistic guidelines, such as how to respond when data is missing, which URLs to avoid, or how to maintain a certain response length. It can also detail advanced instructions to handle user queries more reliably.
WHAT IT IS
1. Edge Case Management:
- Decide what the Chatbot should do if a file or product doesn’t exist.
2. Consider Forbidden Phrasing or URLs:
- Explicitly prohibit certain language or links.
3. Stylistic Tuning:
- Set response length, tone (dialect, formality), or vocabulary.
HOW TO USE
1. First complete the Chatbot Settings.
- Before completing the Operations, first complete the Chatbot Settings. Chatbot Settings automatically append to the bottom of the Final Prompt with operational instructions like Response Length, Language and Tone.
TIP: You can read the Chatbot Settings Prompts in the Final Prompt.
2. Enforce special rules.
- Enforce things that the Chatbot gets wrong while testing. LLM's naturally pay close attention to the final set of instructions especially if they are doubled down from a previous mention in the prompt. Consider enforcing special rules here.
- Consider bring extra attention to rules by stating **Important Instruction** before the rule.
3. Maintain a Clear Format
- Break each rule into a bullet or short paragraph for clarity.
4. Tie Into Tasks & Examples
- Ensure the Chatbot references these operational rules in various Task or Examples prompts.
5. Save & Validate
- Test queries to confirm the Chatbot respects these constraints.
OPERATIONS PROMPT EXAMPLE 1
Below is an example of an Operations Prompt for a Website Search Chatbots:
OPERATIONS PROMPT EXAMPLE 2
Below is a more complex example of an Operations Prompt for a Shop Quote Request Chatbot. Notice it's almost identical to Example 1, if your Chatbot is working well, you can use a similar Operations Prompt and move on.
BEST PRACTICES
1. Be Explicit:
- Clearly mention what’s disallowed or must remain hidden.
2. Revisit Regularly:
- As your policies or product lines change, update these instructions.
3. Combine with Task & Examples:
- Reference your operational rules to show real usage in example prompts.
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